i hate old luddites that don't understand anything

I am a college graduate so I may be disproportionately bitter about my job in retail, but nevertheless I would like to take this opportunity to say that I hate old luddites that "don't understand" anything. 

My place of employment recently did a "remodel" of sorts.  None of the changes had a significant impact on the shopping experience...a lot of it was just painting things, making things look nicer, etc.  Yet a bunch of customers said things like "You guys are making a lot of changes around here..." I could hear genuine fear in their voices.  What gives?  Why do people freak out about change?  Especially when they are old.  If you're really, really old, shouldn't the fact that things change be  all the more obvious?  I mean, things are pretty different than say, 60 or 70 years ago, right?  Having lived through that, why is it such a big deal when a store you go to gets a new paint desk?


I hate being a cashier.  People freak out about forms of payment all the time.  It's always because they "don't understand."

I DON'T UNDERSTAND WHY YOU HAVE TO SEE MY IDENTIFICATION!

I DON'T UNDERSTAND WHY MY CARD WAS DECLINED!

WHY ARE YOU GIVING ME BACK MY CHECK? WHAT IS AN ELECTRONIC CHECK??? I DON'T UNDERSTAND!! I USED TO PAY FOR EVERYTHING IN GOLD, WHERE IS YOUR SCALE????!

and so on. 

I am so tired of paranoid people that are always upset and afraid that somebody is trying to mess with their money or waste their time.  If one more person freaks out about the switch to electronic checks and yells at me, I am going to flip.  What is so complicated about the concept of a "returned check fee"?  Why do people get so confused?  I once literally had an entire family stare blankly at me for several minutes when I told them their credit card was declined.  After the stare down they handed the same card back to me and told me they would like to pay.


And while I'm on the subject:  why do people expect me to know the answers to their questions, anyway?  I don't understand why your car was declined either, sir. No,  I have no idea how much is due on your bill for the store credit card.   People don't seem to realize that I am working on a fucking cash register, not a supercomputer with a database containing all their credit information.


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